Call us if you have any questions: 866.755.9980

LGBTQ Support in the Workplace

March 7th, 2017

Reprinted with permission – Employee Assistance Report – LGBTQ

By Carolyn Ruck

LGBTQ - lesbian, gay, bisexual, transgender, and/or questioning

According to the Welcoming Project, more than 9 million American adults identify themselves as LGBTQ  (lesbian, gay, bisexual, transgender, and/or questioning). They represent diverse ages, racial/ethnic backgrounds, religious convictions, and belief systems, as do their allies. This fact, combined with increasing employment protections, means employees and employers are likely to see LGBTQ issues arising in the workplace.

First the good news: In the past decade, many organizations have gained a greater understanding of how diversity impacts workplace culture and the financial bottom line. Yet, when employers call an EAP for guidance with LGBTQ workplace issues, their apprehension still resonates at a fairly high level. Lack of awareness, vague policies, and the lack of diversity programs and management training can be stressful and costly for an employer. For instance, an employee’s gender change disclosure, if not properly handled, can lead to any combination of complaints, interpersonal conflicts, rumor, or claims of a hostile work environment, harassment or discrimination.

LGBTQ – EAP Guidance

However, employers that proactively develop and implement workplace policies that address harassment and discrimination against all employees – with an EA professional’s help – have an opportunity to enhance corporate reputation, and increase job satisfaction and employee morale. Results may include greater productivity, less staff turnover, and fewer risks of litigation.

Such strategies also make perfect sense because discrimination cases are costly in terms of time, legal fees, and goodwill. Companies with established diversity programs and management systems to address and resolve charges of discrimination and harassment may be at less risk for employment-related lawsuits.

An EAP practitioner can enlighten and ease this organizational adjustment process. An experienced consultant can offer understanding and information about the unique personal issues faced by an LGBTQ employee. An EA professional can coordinate discussions and educational options for C-Suite executives, managers, and staff, as well as offer guidance about organizational issues that will likely arise when, for instance, Jim transitions into Joanne, or vice versa.

A Process that Requires Attention and Planning

Historically, many LGBTQ individuals would change jobs rather than stay on a job and face discrimination, harassment, or termination due to being non-gender conforming. However, recent trends suggest that individuals who identify as LGBTQ are increasingly willing to risk “coming out” at work. For example, when a transsexual, usually after years of internal angst, decides to undergo complete gender transition, the results are impossible to conceal at work.

Consider how this level of disclosure compares with other employees who choose when and how to reveal personal information at work, including sexual orientation. Transsexuals who plan to remain with their employer while transitioning don’t have that option. A transsexual employee is obligated to “come out” to his/her employer in order to comply with treatment requirements to live full time in his/her new gender role for at least one year after irreversible surgery. Employers become involved in the gender transition out of necessity.

Many workplaces have been emerging from an unspoken “don’t ask, don’t tell” culture toward inclusiveness and respect for differences. Misinformation and misconception about transsexuals can cloud effective organizational responses.

Facts to be Aware of

FACT: Transsexuals experience a significant amount of discrimination because of their gender identity or expression. Some are also targets of homophobia and hate crimes whether they are same-sex oriented or not.

FACT: A gender transition is a long process with workplace disclosures typically occurring at later stages. Per medical standards of care, a transsexual must have a minimum of one year of gender transition counseling and will progressively appear as their target gender to friends, family, in public and eventually at work.

FACT: Gender identification is NOT the same thing as sexual orientation. Just like anyone else, transsexuals can be heterosexual, homosexual, bisexual or asexual. Gender identity is who a person is. It is not descriptive of an individual’s sex life.

FACT: When a male-to-female transsexual presents as a woman, she should be regarded as a woman, just as a female-to-male transsexual should be thought of as a man.

FACT: Genital surgery is one way to align physically on the outside with what has always been felt/experienced on the inside. The process also includes psychotherapy, living in the other gender, taking hormones, re-socialization, and other adjustments.

FACT: Gender and sexuality exist on a spectrum of physiological and psychological characteristics. Research indicates that throughout history there have been people whose internal gender identity was different from their birth gender.

Best Practice Guidelines

As stated earlier, employers that proactively develop and implement workplace policies that address harassment and discrimination against all employees have an opportunity to enhance corporate reputation, and increase job satisfaction and employee morale.

Consequently, the following are best practice guidelines regarding LGBTQ issues in the workplace. While specifically designed for managers and human resource representatives, the following are also recommendations that anyone in the workplace, including line workers and outside consultants like EAPs, should keep in mind:

* Meet with a transitioning or other LGBTQ employee. Keep an open mind and acknowledge your level of experience in such matters. Ask questions and express a willingness to learn, adapt, and support.

* Be empathetic. Along similar lines, while you may be hearing about an LGBTQ employee for the first time, bear in mind that this individual has probably been aware of their status for years and has likely been engaged in psychotherapy. Be empathetic.

* Review current company policies. Look over policies regarding harassment and discrimination. Should employee relationship issues arise, these documents will help guide responses.

* Recognize it may be necessary to not only review, but revise your organization’s non-discrimination and anti-harassment policies. As but one example, if the company receives staff complaints about being 3 uncomfortable working with an LGBTQ employee or there are concerns regarding joint bathroom use. Consider suggesting an EAP referral to help that individual adjust to workplace realities

* Strive for endorsement of company anti-harassment and respect policies from the top down. Once the tone of acceptance and respect for diversity has been established and conveyed from key leaders, front line supervisors are usually more motivated to put policies into everyday practice. Unfortunately, even if an organization has specific policies covering protected classes, some claims of harassment and discrimination may arise. This is why LGBTQ training for managers and staff – especially when led by an objective third party like the EAP – can be beneficial.

* In the case of a transitioning employee, obtain time frames in order to determine company timelines for responding to changes. For instance, Jim plans to return as Joanne after a medical leave of absence in early October. Most employers coordinate supervisor and staff trainings prior to the employee’s return to work.

* In the case of a transitioning employee, include this individual in most aspects of organizational planning and response. After all, you’ll be involved in some very personal disclosures. Assure the employee of your support.

* In such instances, plan to follow up privately and periodically to see how the transitioning employee is doing. This is especially important during the first three months after his or her new gender appearance becomes apparent at work.

* Avoid focusing on genital surgery versus the broader scope of the transition process. Not all transgender individuals have genital or breast reconstructive surgery but most will have hormone therapy, vocal retraining and cosmetic or facial treatments. When I first started consulting with organizations, many HR reps seemed fixated on evidence of genital surgery as the marker for when the employee should use new gender-identified bathrooms.

* The date the employee presents as his/her target gender, is the day to begin using the restroom that reflects his/her new gender. The employee should not be forced to use the bathroom that matches his/her previous gender.

* Remind staff that their transgender co-worker is still essentially the same person. Encourage the same levels of work and social interactions.

* Determine which customers and/or vendors need to be updated about the change in gender. This includes “when” and “how.”

* Plan for administrative and benefit updates to ensure they are completed by the day the transsexual employee begins appearing at work as their target gender. This includes health insurance and other benefit changes, photo ID, name in company directory, etc.


EA professionals are able to highlight the importance of organizational inclusiveness, make the business case for it, and find ways to untangle organizational webs of fear and uncertainty. The EAP is a valuable resource in this regard, so employers should be sure to take advantage of it.

Carolyn Ruck has provided transgender-at-work consultation for dozens of employers over the past decade. Carolyn is a licensed mental health counselor, and at the time of this writing was consultation team manager at Empathia, Inc. – now known as LifeMatters Global following a strategic collaboration agreement with ICAS International.


Comments are closed.

Social media & sharing icons powered by UltimatelySocial
Follow by Email
Verified by MonsterInsights